Music On Hold

Old phoneWhat is Music On Hold?

Have you ever put yourself on hold?

What do your customers hear in the valuable seconds or minutes that they’re waiting to be answered or transferred?

You’ve got a captive audience – use the opportunity to deliver customised product information, answer Frequently Asked Questions or even refer customers to a support site.

At Shack West we specialise in professional Music On Hold solutions, including:

  • scripting
  • recording and production
  • product delivery

…AS WELL as connection and technical interface to your corporate phone system.

Voice Over Artists

We work closely with local professionals, including:

Audio preview coming soon!



Karen Pickering, a Melbourne-based media personality with experience in community, government and commercial radio; and


Audio preview coming soon!



Ben McKenzie: actor, comedian, professional MC… and voice-over artist to-boot.


Technical Stuff – aka The Wiry Bits

Shack West works closely with PABX, Unified Messaging and Unified Communications providers to integrate your Music On Hold with your phone system.

We offer a range of technical solutions, including:

  • standalone MOH units
  • internet-enabled MOH units, which can be updated remotely when needed
  • server-based messaging systems which play different messages based on time of day, caller ID and/or dialled number

Find out how we can help you to leverage valuable on-hold time: contact us today.

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